About Me
Professional Profile
A seasoned management professional, an expert in creating innovative strategies that serve to generate revenues, build dynamic teams, and deliver 'red carpet' customer service to an increasingly demanding public. "Leading from the front" management style has been the catalyst for restoring morale, resurrecting damaged client relationships, and instituting the type of transparent communication channels that build and sustain trust. Cited throughout career as a creative problem-solver, and calculated risk-taker; a change agent skilled in exposing inefficiencies, producing solutions, and shaping the future of business. Growth-focused, and inspired by the power of teams to deliver results.
My Professional Background
My background includes over 30 years of management experience leading and mentoring highly successful and profitable sales, service, parts and body shop departments at some of the nation’s leading automobile and RV dealerships .
I consistently exceed customer, employer and team member expectations working with unstoppable teams that achieve the highest marks in everything we do.
I have also had the pleasure of working with other management professionals as a Dealership Operations Consultant for the last 25 years helping each of them improve
their departments.
During my career I have held every role in a dealership from Trainee to General Manager and everything in between. I have a deep understanding of the unique challenges each team member faces and provide individual support enhancing their ability to perform at the highest levels.
I’m also a Ford Motor Company ASSET program graduate, factory trained and certified Service Manager (Ford/Lincoln, Lexus, Infiniti, Volkswagen and Honda) and factory trained ASE Certified Master Automobile Technician, ASE Certified Medium and Heavy Truck Technician and AATI Certified Body and Paint Technician.
My background shows a solid track record of innovative process creation, implementation and management that increases sales, profits, customer and employee satisfaction and productivity.
Education and Training
Education
Automotive Technology/Ford ASSET Program/Business
Broward Community College Fort Lauderdale, Florida
Automotive Technology/Ford ASSET Program
Sheridan Technical Center Hollywood, Florida
Certifications
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Certified Service Manager, Lexus Division
Toyota Motor Sales, North America
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Certified Service Manager
Infiniti of North America
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Certified Service Manager
Volkswagen Group of America
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Certified Service Manager
Ford Motor Company
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Certified Master Automobile Technician
National Institute for Automotive Service Excellence
Certified Medium and Heavy Truck Technician
National Institute for Automotive Service Excellence
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Certified Automotive Paint and Body Technician
AATI
Training
Ford ASSET Program
Ford Motor Company
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Service Manager Program
Ford Motor Company
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Service Manager Program
Nissan North America
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Warranty Administrator Training
Nissan North America
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Service Manager Program
Volkswagen Group of America
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Advanced Service Department Management Training
Volkswagen Group of America
Software
Dealertrack
IDS
Reynolds and Reynolds/Ignite
ADP/CDK
X-Time
AS400
Microsoft Office